Return & Refund Policy

We guarantee you will have high quality and fresh products delivered to your doorstep in the same perfect condition that if left our location. If you feel it was damaged in transit, please e-mail us immediately at info@northstartrees.com, that we can make arrangements for a replacement or a refund your money. Please have all product back to us by December 21st, as we will not guarantee refunds past this date.

We are committed to providing you with evergreens for the holidays as fresh as if you had walked on our farm and cut it down yourself to take home. Your business is very important to us and we feel honored that you have chosen our trees and evergreens to be the centerpiece of your holiday season!